Hoops Sports Performance – Privacy Policy
Last updated: November 2026

Hoops Sports Performance (“Hoops”, “we”, “us”) respects your privacy. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles.

What we collect
When you enquire, sign up or train with us, we may collect:

  • Parent or guardian name, phone number and email address

  • Player name, age, playing level and training goals

  • Assessment results, training notes and attendance records

  • Payment details (processed securely by our payment providers)

  • Information from forms you complete on our website or social media, including Facebook and Instagram lead forms

How we use it
We use your information to:

  • Contact you about your enquiry and book sessions and assessments

  • Deliver training programs and player assessment reports

  • Manage memberships, payments and attendance

  • Send updates about programs, offers and events (you can opt out at any time)

  • Improve our services and advertising

Sharing your information
We do not sell or rent your personal information. We only share it with trusted service providers who help us run Hoops, such as booking, payment and email platforms. Those providers must keep it secure. We will also share it if the law requires us to.

Players under 18
Information about players under 18 is collected from, and managed with, their parent or guardian.

Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia.

Marketing and opting out
You can unsubscribe from marketing emails or SMS at any time with the unsubscribe link, by replying STOP, or by contacting us.

Access and correction
You can ask to see or correct the personal information we hold about you by contacting us.

Complaints
If you have a privacy concern, contact us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact us
Hoops Sports Performance
10/30 Southwell Rd, Oran Park NSW 2570
Phone: 0435 475 172
Email: admin@hoopssportsperformance.com
Web: www.hoopssportsperformance.com.au

Elevate your game.